Mission 
We strengthen relationships between children and families and between families and their communities.
Vision
All families reach their full potential.
Our Values
Dignity
We care about people. We meet families, youth, children, and other professionals where they’re at, and we treat all people with respect, compassion, and with open hearts.
Collaboration
We can’t do this work in isolation. We go out of our way to work with our colleagues, families, community members, and peers in the sector to ensure the people we serve have every opportunity to reach their potential.
Inclusivity
We believe that communities are stronger when everyone is welcome. We actively listen, we celebrate others’ successes, and we hold one another accountable.
Curiosity
We are progressive, flexible, and committed to continuous learning. In crises, we act swiftly to remove barriers and find solutions.
Annual Reports
Download our annual reports here.
Strategic priorities 2024-2026
Children, Youth, and Families
We will deepen our relationships with the people we work with and better understand their individual needs.
People-Centred Programs
We will provide the most effective and relevant programs and services as possible.
Truth & Reconciliation
We will identify and advocate for ways in which Westcoast can be more culturally aware, inclusive, and action-oriented specifically for current and future Indigenous families and staff.
Professional Development
We will foster and strengthen opportunities for well-being, growth, and inclusion for staff and offer professional development opportunities for early child care educators (ECEs).
Operational Efficiency
We will strengthen the operational efficiency, financial sustainability, and advocacy for the needs of our organization and the communities we serve.
Code of Ethics
Westcoast Family Centres Society protects the legal and ethical rights of all clients by informing them of their rights and responsibilities. At initial contact, clients receive a written summary of their rights as outlined below.
You have the right to:
- be treated with dignity and respect without discrimination as to race, color, religion, age, marital status, sex, gender, sexual orientation and/or national or ethnic origin.
- be informed of your legal rights and organizational policies that impact your service.
- be provided with timely and accurate information about the nature and limitations of service available to you.
- accept or refuse services.
- access to adapted service if language or disability is a barrier to participation in services.
- be actively involved in services and progress at your own level of comfort and understanding.
- expect services in a professional, safe, and supportive manner.
- confidentiality about personal information and records in accordance with the law.
- to make a complaint, access advocacy, and make suggestions and inquiries about service.
- Chinese / Farsi / Punjabi / Spanish / Vietnamese
Westcoast Family Centres Society “Westcoast” protects the confidentiality of information about persons engaged with our service “The Client” and assumes a protective role regarding the disclosure of confidential information. Our policy on release of confidential information informs the client, prior to they, her, or his disclosure of confidential or private information, about circumstances when the Society may be legally or ethically permitted or required to release such information without the client’s consent.
As an employee, client, former client, program participant, or authorized designate you have the right to make a complaint, access advocacy, and make suggestions and inquiries about service.
The following outlines the procedure to notify Westcoast of a specific concern, complaint, or grievance. This includes any experience of unjust, unethical, discriminatory, or illegal treatment. Filing a grievance will not adversely affect the services you receive.
HOW TO FILE A COMPLAINT/GRIEVANCE
If you have a grievance, the concern can be discussed with your designated Westcoast Worker. If you speak to a Westcoast Worker and your grievance is not addressed satisfactorily, please complete a Client Complaint/Grievance Form.
Accreditation
Westcoast Family Centres Society has achieved national accreditation through the Council on Accreditation (COA). Organizations pursue accreditation to demonstrate the implementation of best practice standards in the field of human services. COA evaluated all aspects of Westcoast Family Centres programs, services, management, and administration. The standards driving accreditation ensure that services are well coordinated, culturally competent, evidence-based, outcomes-oriented, and provided by a skilled and supported workforce. WFC is committed to ensuring our clients and community are governed by Performance and Quality Improvement (PQI) processes. Westcoast Family Centres Society actively participates in meetings with community partners and government to evaluate service trends, client needs and seeks to bring in new services as needed and appropriate. We continue to support the agency through achieving and monitoring: Performance targets, Program Goals, Client Satisfaction, and Staff Training.
Founded in 1977, COA is an independent, not-for-profit accreditor of the full continuum of community-based behavioral health care and social service organizations in the United States and Canada. COA accreditation is an objective, independent, and reliable validation of an agency’s performance. The COA accreditation process involves a detailed review and analysis of an organization’s administration, management, and service delivery functions against international standards of best practice. The standards driving accreditation ensure that services are well-coordinated, culturally competent, evidence-based, outcomes-oriented, and provided by a skilled and supported workforce. COA accreditation demonstrates accountability in the management of resources, sets standardized best practice thresholds for service and administration, and increases organizational capacity and accountability by creating a framework for ongoing quality improvement.
To learn more about COA, please visit www.COAnet.org.
